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Westbourne Academy

Westbourne Academy is part of the family of Academy Transformation Trust academies.

If you would like to find out more visit Our Website


Complaints Procedure

Academy Transformation Trust (The Trust) aims to deal positively with all complaints, from whatever source. The Trust views complaints as an opportunity to re-examine its systems and services and, through feedback to the complainant, show that it is responsive to their concerns.

If you wish to make a complaint about the academy or the Trust, please read the Complaints Procedure here: ATT Complaints Procedure

Our Complaints Procedure is split into four stages.

1 Informal

2 Formal

3 Appeal

4 Review

Many concerns will be dealt with informally. Complaints should be addressed to the person closest to the situation. This will usually be your child’s Principal Form Tutor or Class Teacher in the first instance, followed by your child’s Head of House/Assistant Head of House, Vice Principal and Principal. 

To contact a member of staff, you can email office@westbourne.attrust.org.uk (stating your child's name and the person you wish to contact) or you can email staff directly. Contact emails and telephone numbers can be found on our CONTACT page or you may telephone the PA to the Senior Leadership Team in confidence on 01473 466136.